Questions, answered

With MTN MoMo or Airtel Money: approve the prompt on your phone and your order confirms by itself. Or by Visa or Mastercard, online or when the rider arrives. We don't take cash.

For orders over RWF 1,000,000 we take a RWF 50,000 MoMo or Airtel deposit to book the rider and hold the item. It comes off your total, and you get it back if you cancel before dispatch.

Yes. You pay on DPO Pay's secure page, and your card details never reach our servers.

Yes, by email as soon as you pay. Prices include VAT.

Reserve with RWF 50,000 per item by MoMo, Airtel or card. When stock arrives we call you, and you pay the rest on delivery or pickup.

Yes, any time before dispatch. It goes back to the number or card you paid with within 2 working days.

Yes. The price on the day you reserve is the price you pay.

We bring the item in from Samsung for you. Send a request from its page, we confirm the final price and the delivery date with you, then you pay.

Import costs change. We confirm the exact price before you pay anything.

Same day in Kigali for orders before 2pm, otherwise the next day. Delivery in Kigali is free.

Yes, by arrangement. WhatsApp or call 0788 300 300 and we'll quote the delivery.

Yes. Fridges, washers, built‑in ovens, hobs, hoods and TV wall mounting are installed free in Kigali. We call to agree a time. Air conditioners need a site visit first.

The official Samsung warranty: 24 months on phones and appliances, serviced at Samsung‑authorised centres.

Within 7 days, unused and in its box. Opened items can be returned if they are faulty. On‑request items can't be returned unless faulty.